Terms & Conditions

CODE OF CONDUCT

Consciously by Hannah acknowledges practitioners outside of the Australian Health Practitioner’s Regulation Agency (AHPRA) must comply with a Code of Conduct. You can view the Health & Community Services Complaints Commissioner (HCSCC) Code of Conduct here.

PRIVACY POLICY

Hannah Purvis (BHSc Naturopathy) acknowledges and adheres to the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. Our Privacy Policy ensures the security and safety of personal information of clients. Breaches of privacy are not accepted by Consciously by Hannah. Client data and information is not shared, acknowledged or discussed outside of consultations. All online information is stored safely and protected and is only accessible by Hannah Purvis. For more information, view our full privacy policy here.

PAYMENT TERMS

All prices are quoted, and transactions are processed in Australian Dollars ($AUD).

Upon purchase of service or product from Consciously by Hannah, we collect data in order to process your purchase. Payment data will be accepted by our third-party processing software, this may include but is not limited to: name, credit card number, security code, expiration date and billing address.

BOOKING POLICY

Bookings are made by phone or online via our booking service, Simple Clinic. Booking reminders will be sent within 48 hours of your scheduled appointment via email and text message.

PRICING POLICY

Pricing is subject to change without notice. Discounted consultations are only available within the specified period. Consciously by Hannah will only offer refunds on services if cancellation/ booking changes are made within the specified policy period.

CANCELLATION POLICY

Consciously by Hannah has a strict cancellation policy. Cancellation of a consultation requires a minimum of 24 hours’ notice. Cancellations made less than 24 hours before the scheduled appointment time, or failure to attend your appointment will incur a fee of 50% of the consultation fee. If you would like to discuss or dispute a cancellation, please email hello@consciouslybyhannah.com

RETURNS

If you have been charged for a service you did not receive, were within the cancellation policy or a third-party booking error was made, a 100% refund will be applied. Please contact hello@consciouslybyhannah.com to discuss this further.

CONSULTATION DELIVERY

Face-to-face consultations will take place at Enough Studio. Online consultations are provided via Zoom.

INTAKE FORMS

An intake form will be included in your booking confirmation email. We kindly request you complete and return the form at least 24 hours prior to your elected consultation time. If this intake form is not received prior to your appointment, it will need to be completed during your consultation. As a result, consultation time will be lost. The consultation will continue and will not compensate for this lost time. The full consultation fee will be charged. Further consultations may be required to gather missed information.

CONSULTATION ETIQUETTE
During your time at the Consciously by Hannah clinic we ask that you respect our staff, processes and facilities.

In order to provide a comfortable, professional and safe environment, we ask that you return required forms at least 1 day prior to your consultation. Please be mindful of our busy clinic and arrive to your scheduled appointment 5-10 minutes to your elected start time. Additional consultation time will not be offered for late arrivals and 100% of the fee will be charged.

We ask that you notify us of accompanying adults or children, allergies or sensitivities and disability requirements to ensure we provide an appropriate environment.

BEHAVIOUR

Consciously by Hannah has a 0-tolerance policy and does not tolerate inappropriate behaviour, aggressive comments or gestures. If this occurs, the practitioner reserves the right to terminate the consultation immediately and the client will incur 100% of the fee.

REFERRALS

We kindly ask that you communicate any past medication or treatments. Consciously by Hannah aims to provide a comprehensive, integrative, client-centred approach to wellness. We therefore ask that you advise your general practitioner or medical professionals of treatment plans, referrals and pathology requests. Referrals discussed in consultation are up to the client’s discretion. Some pathology services are not covered under the Medicare Scheme and therefore will incur a fee.

WEBSITE RIGHTS & RESPONSIBILITIES

Consciously by Hannah recognises responsibility for updating and securing content provided on this website. Please note the website content is based on personal experience/ opinion, internal and external information. While we constantly review and update the information provided on this website, the health and wellness industry is ever evolving and as a result, some content may not reflect current evidence-based information. If you feel we’ve made a mistake or some information is inaccurate, please feel free to contact us.

Visiting Consciously by Hannah and reading online content does not constitute a client/ practitioner relationship. Hannah Purvis (BHSc Naturopathy) does not take on duty of care or provide personalised health advice outside of the consultation setting. Please endeavour to obtain professional medical advice about your personal health/ wellbeing.

The material delivered on this website is for informational purposes only and should not replace professional advice. Please seek personalised advice from your healthcare practitioner.

INTELLECTUAL PROPERTY

All ideas and content on www.consciouslybyhannah.com have been created by Hannah Purvis (BHSc Naturopathy) unless credited or stated otherwise. We ask that you respect the rights of our business and do not copy content from this website. If content is utilised, replicated or copied without written approval from Hannah Purvis, necessary steps and investigation will be taken.

This website, www.consciouslybyhannah.com, is owned and operated by Hannah Louise Purvis, ABN: 15 338 498 255

For more information, please contact:

Consciously by Hannah

hello@consciouslybyhannah.com

0431 295 927